E-Commerce Exchange Reviewer's Comments

E-Commerce Exchange is an average credit card processing service company. They offer both internet solutions and brick and mortar services, providing excellent options for both. Its slightly more expensive fees, discount rate and startup price place E-Commerce Exchange just behind the pack.

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Average Approval Rating:  

E-Commerce Exchange approves only 95% of its applicants, one of the lowest approval ratings in the industry. However, E-Commerce Exchange does accept many "high risk" clients, and even international accounts which may account for the lower approval percentage. 

Cost Per Month*:  

The monthly rates of E-Commerce Exchange are comparable to most in the industry. There is a $10 to $20 gateway fee depending on your business, a $10 statement fee, $15 to $20 monthly minimum and $.20 to $.50 transaction fee. The occasional charge back fee is $25 and address verification fee ranges from $0 to $.10.

The discount rate range is from 2.5 to 5 percent. However, most are about 2.27%.

Most of E-Commerce Exchange's standard fees and rates are comparable to there competitors. The numbers on the higher end of the scale reflect prices for international accounts. 

Startup Cost:  

The startup fee for E Commerce Exchange is usually about $148, when you sign-up directly through their homepage, this includes the gateway startup fee and the merchant account application fee. If you sign-up through TopTenREVIEWS this fee will be waived. Frequently, this fee is waived or reduced depending on how you found out about E-Commerce Exchange. 

Account Setup Time:  

The application processing period for E-Commerce Exchange is 1 to 3 days. This is the usual time frame for most credit card processing services.  

Customer Service:  

We have mixed feelings about E-Commerce Exchanges’ customer service. We tried using their email submission service and did not receive a reply. However, when we called the toll-free number a customer service representative answered on the first ring and he was able to answer all of our questions. 

We later found there was a glitch in the email submission process, that the company promptly fixed, after the problem was brought to their attention. Our questions were later answered in a lengthy and informative email.

Internet Based Features:  

E Commerce Exchange offers a merchant account, a virtual terminal and a payment gateway through Authorize.net services.

P.O.S./Swiper Based:  

E Commerce Exchange offers more than a dozen different models of point-of-sale terminals. They also offer a small selection of check scanners.

Summary:  

E-Commerce Exchange has the tools and ability to take care of all your credit card needs. However, their slightly higher transaction fees and discount rates make this service a little more expensive than the top services. And if you need to contact customer support, we suggest calling.