Average Approval Rating:  

E-Commerce Exchange approves only 95% of its applicants, one of the lowest approval ratings in the industry. However, E-Commerce Exchange does accept many "high risk" clients, and even international accounts which may account for the lower approval percentage. 

Cost Per Month*:  

The monthly rates of E-Commerce Exchange are comparable to most in the industry. There is a $10 to $20 gateway fee depending on your business, a $10 statement fee, $15 to $20 monthly minimum and a $.27 transaction fee. The occasional charge back fee is $25 and address verification fee ranges from $0 to $.10.

The discount rate range is from 2.5 to 5 percent. However, most are about 2.27%.

Most of E-Commerce Exchange's standard fees and rates are comparable to there competitors. The numbers on the higher end of the scale reflect prices for international accounts. 

Startup Cost:  

The startup fee for E Commerce Exchange is usually about $148, when you sign-up directly through their homepage, this includes the gateway startup fee and the merchant account application fee. If you sign-up through TopTenREVIEWS this fee will be waived. Frequently, this fee is waived or reduced depending on how you found out about E-Commerce Exchange. 

Account Setup Time:  

The application processing period for E-Commerce Exchange is 1 to 3 days. This is the usual time frame for most credit card processing services.  

Customer Service:  

We have mixed feelings about E-Commerce Exchanges’ customer service. We tried using their email submission service and did not receive a reply. However, when we called the toll-free number a customer service representative answered on the first ring and he was able to answer all of our questions. 

We later found there was a glitch in the email submission process, that the company promptly fixed, after the problem was brought to their attention. Our questions were later answered in a lengthy and informative email.

Internet Based Features:  

E Commerce Exchange offers a merchant account, a virtual terminal and a payment gateway through Authorize.net services.

P.O.S./Swiper Based:  

E Commerce Exchange offers more than a dozen different models of point-of-sale terminals. They also offer a small selection of check scanners.

E-Commerce Exchange has the tools and ability to take care of all your credit card needs. However, their slightly higher transaction fees and discount rates make this service a little more expensive than the top services. And if you need to contact customer support, we suggest calling.