Merchant One has the best customer service in the credit card processing industry, consistently winning awards. Unlike the competition, this service doesn't stick you with any hidden fees or escalating rates. It uses excellent technology to ensure transactions are always fast and secure. When something new comes out, it's only a matter of time before it's implemented into the repertoire. It doesn't matter if you're a small or giant business, you're going to find the solutions to get the job done with this company.
Standout Features
Merchant One has a 98% approval rating, which puts it in a tie with many other juggernauts in the credit card processing industry. Your account can be set up the same day at no cost to you.
Merchant One has one of the lowest monthly costs, depending on the amount of business you do and the number of charge backs you have. They include a $9.95 monthly payment gateway fee, $7.95 Statement fee, a $20.00 monthly minimum (lower than the industry average of $25) and a 2.05% discount rate with a $0.20 transaction fee.
There are no setup fees associated with starting an account with Merchant One. All you have to do is enter the pertinent information and you can have your account as early as the same day you filled out the paperwork.
While its competitors require you to wait up to a week to set up your account, Merchant One can have it ready within the same day. No competitors beat that standard. This can be especially helpful for businesses that don't want to wait to get everything up and running.
The customer service at Merchant One is second to none. It has many awards for customer service. Customers who need help can call or send an email. There are help features within your account dashboard so you don't have to worry about searching all over to find answers.
With Merchant One, you can manage all of your transactions from your internet account from wherever you please. All of the features are within an easy-to-use dashboard.
Merchant One services work with point of sale credit card swipers as well as places you can buy things online. If credit cards are involved, this vendor can process the transactions.
You're not going to be disappointed if you try Merchant One. It has superb customer service.
Pros
Outstanding customer service and same-day approval of applications.
Cons
A contract is required and cancellation fees can apply.
Customer service is Merchant One's top selling point. Well worthy of consideration.